Twitter For Business Explained

Twitter: How to Get Started Guide for Business People

Don't understand what all the Twitter fuss is about or why you might want to use this social networking tool? You're not alone, but you may be missing out on useful information and professional connections. Check out our quick and easy guide on how and why to get started with Twitter.

I wanted to write an article detailing the benefits and pitfalls for small business owners wanting to explore twitter, many are curious as to how this micro blogging platform could help their business advertising efforts.

Most business owners know they *should be on twitter* but don't have the foggiest idea how or why

... I found this article on CIO while doing my research and felt I could not write a better one so I'm republishing this here. I wish I'd written it, but I couldn't do better if I tried so here goes:

By C.G. Lynch

Tue, February 03, 2009 — CIO — Twitter remains a very nascent social network, so if you don't know how it works or what it does (or you haven't even heard of it), don't feel bad. In fact, you're still in the majority. But we're here to help you reap the benefits of Twitter with this quick get-started guide.

Jeremiah Owyang (@jowyang), a senior Forrester analyst who researches social media and who pens a blog on Web Strategy, says that while Twitter doesn't release exact numbers, he estimates that three to six million people use Twitter, compared to 150 million for Facebook.

Here is an (appropriately) short explanation of Twitter: Twitter is a free service that allows users to publish short messages of 140 characters or less. These messages are read by "followers" — people who make a conscious decision to subscribe to your messages and have them delivered to their own Twitter home pages.

Each message you post is known as a "Tweet." In the social media and social networking industry, Twitter facilitates a process known as microblogging or microsharing. Every user is identified by putting an "@" sign in front of their name (for instance: @cglynch).

Joining Twitter has value for many people, but it can also be a waste of time if you don't understand how the medium works and how best to utilize it. We take a look at suggestions from social networking gurus to help you determine if adding Twitter to your daily tech diet is in your best interest.

Do You Belong on Twitter?

The Wild West view of social networks proposes that you should just try them out and see whether or not you like them. But in a world where most people already belong to existing social networks (such as Facebook or LinkedIn), on top of using long-established technology like e-mail and text messaging, allocating time for another outlet should be considered carefully.

"Think about why do you want to do it," Owyang says. "Do you want to join because there's buzz about it [in the media] or because President Obama is on it? Especially now, you need to spend your resources and your time well."

Twitter should be place where you want to share common interests and ask insightful questions, and, ideally, read the interesting answers you get back, says Laura Fitton (@pistachio), who runs Pistachio Consulting, which advices people and companies on how best to utilize Twitter.

Though some people use Twitter to keep people in their personal life updated, Twitter has developed a business following. People in a particular industry (say engineering, software development, or public relations) often use Twitter to keep up with news, opinion and happenings in their field, for example. Once you get going with Twitter, this information will come to you. More on that in a minute.

What You Can Gain and Share With Twitter

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If many Twitter evangelists looking to broaden the service's demographic had it their way, they might want to change the site's official branding a bit. When you go to Twitter to sign up, it says, "Twitter is a service for friends, family, and co-workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?"

"The best way to make the most use of it is not just answer what are you doing now," says Owyang. "Instead, answer: 'What's important to me?' That changes the conversation and makes value. It takes away some of the minutia and shows you want to talk about something that's more useful and interesting."

In other words, the "I'm running to the store" messages might not be as compelling amidst the noise of Twitter messages as "I just read a book on [insert some topic that's interest to you]." If you have room in the 140 characters, state an opinion or analysis of it.

It's about "what has my attention right now?" Fitton says. "The point of Twitter is what do we have in common or having some kind of shared experience."

Maryland Search Engine Expert David Bruce

Local Google Advertising-
Google that phrase, then Call 301 363-8206 If you want YOUR company website to perform that well in Google.

Twitter No Show and You Advertise?

Set Up Your Company's Twitter Profile

This is the first in a serise of posts on How To Use Twitter For Business. I'm collecting a huge database of relevant articles on how social media has made conventional advertising almost obsolete.

The US Post Office says it's volume is down by roughly a third... it seems there is lot less print/ junk mail being sent, I'm of the opinion that as advertisers, we are spending less on print ads because they just aren't working; if print worked meaning put money in your cash register, you'd be doing it MORE not less

The first step for your company's Twitter profile will be selecting a user name. As is the case when you search for available Web URLs, your company name may already be taken by another user, either as a hoax account or because the person blogs about or follows the company closely.
Experts say Twitter has a good track record of giving back your trademarked name if someone has taken it, so contact Twitter if someone has taken your company name already.

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In general, the more personal a company's Twitter account appears, the better. Traditional mediums such as corporate websites, advertisements and promotions typically lack the sort of human feeling that Twitter users crave, says Stowe Boyd (@stoweboyd), a social media analyst who writes the /message blog.
"It's not a forum to throw up press releases," he says. "They should be real people who are real representatives of companies. To remain personal, you need to be able identify the individual or individuals doing it."
While Eliason's Comcastcares Twitter page has a company logo, it also features his picture and a very humanizing trove of information, including ways to contact him directly, his personal and family blog, and other Comcast employees who operate on Twitter.

Frank Eliason (above) runs the @comcastcares Twitter page. Analysts (and Eliason himself) credit his willingness to give the page a personal touch as helping make it a successful place to interact with customers.

If you have a page with multiple people who share the responsibility of updating it, you should devise a way to make it clear who is "on the desk." Jetblue lists this information in the bio section of its Twitter profile. Other companies' reps put initials or some form of identification at the end of a tweet.
All Twitter profiles have a field for a URL. While it might be tempting to insert your company's homepage, this might not be a good use of the space, Fitton says. Instead, you should link to a custom page on your website that explains why you're on Twitter and what you hope to accomplish by being there.
Dell provides one of the clearest examples of this method. Most of its Twitter pages link back to dell.com/twitter, where the nature and purpose of its various Twitter pages are displayed. Dell lists some of its pages as clearly promotional in nature, while others dedicate themselves to community building and discussion around Dell products.
On your company's traditional home page, you might consider creating a widget that lists your latest tweets, to send traffic from your company site to your Twitter page.
"People say businesses need to be conversational on Twitter," Fitton says. "But my overall rule is you have to provide value."

read the rest...

Maryland Search Engine Expert David Bruce

Local Google Advertising-
Google that phrase, then Call 240 397-9804 If you want YOUR company website to perform that well in Google.